SMS Configuration

Overview#

CloudOnex Business Suite provides SMS functionality for sending notifications, alerts, and communications to customers. This guide covers SMS configuration, available drivers, and troubleshooting steps.

SMS Drivers Configuration#

Nexmo (Vonage)#

Prerequisites

• Active Nexmo/Vonage account
• API Key and Secret from Nexmo Dashboard

Configuration Steps

1. Navigate to SMS → Settings
2. Select "Nexmo" from the driver list
3. Configure the following:
   • Sender ID: Your company name (max 11 characters) or phone number
   • API Key: Your Nexmo API key
   • API Secret: Your Nexmo API secret
4. Click "Save"

Twilio#

Prerequisites

• Twilio account
• Account SID and Auth Token
• Verified Twilio phone number

Configuration Steps

1. Go to SMS → Settings
2. Select "Twilio" from the driver list
3. Enter:
   • SID: Your Twilio Account SID
   • Token: Your Twilio Auth Token
   • From Number: Your Twilio phone number
4. Save configuration

Route SMS / Route Mobile#

Prerequisites

• Route SMS account
• API credentials

Configuration Steps

1. Access SMS → Settings
2. Choose "Routesms" as the driver
3. Enter the following details:
   • HTTP API URL: Your Route SMS API endpoint
   • Username: Route SMS username
   • Password: Route SMS password
4. Save settings

Infobip#

Prerequisites

• Infobip account
• API credentials and endpoint

Configuration Steps

1. Navigate to SMS → Settings
2. Select "Infobip" from drivers
3. Configure:
   • HTTP API URL: Your Infobip endpoint (e.g., https://xyz.api.infobip.com)
   • Username: Infobip username
   • Password: Infobip password
4. Save configuration

Custom SMS Gateway Integration#

Configuration Format#

1. Select "Custom" as SMS driver
2. Configure the HTTP endpoint:

   API URL: https://gateway.example.com/send
   

3. Set parameters using placeholders:

   to={{to}},from={{from}},message={{message}},username=YourUsername,password=YourPassword
   

Parameter Guidelines#

• Use double equals (==) for parameter assignment
• Separate parameters with commas
• Available placeholders:
  • {{to}} - Recipient number
  • {{from}} - Sender ID
  • {{message}} - SMS content

Testing SMS Configuration#

Test Message Steps#

1. Go to SMS → Settings
2. Enter a test phone number
3. Click "Send Test SMS"
4. Check delivery status
5. Verify SMS logs

Troubleshooting Test Messages#

If test message fails:

1. Verify API credentials
2. Check phone number format
3. Review error logs
4. Confirm account balance
5. Test API endpoint accessibility

SMS Features#

Bulk SMS#

Send messages to multiple recipients:

1. Go to SMS → Bulk SMS
2. Upload recipient list or select contacts
3. Compose message
4. Schedule or send immediately
5. Monitor delivery status

SMS Templates#

Create reusable message templates:

1. Navigate to SMS → Templates
2. Click "Add New Template"
3. Enter template name
4. Compose message with variables
5. Save template