Licensing FAQs

License Types#

Q: What types of licenses are available for CloudOnex Business Suite?#

A: CloudOnex Business Suite offers two main license types:

1. Standard License

   • Single domain installation
   • One-time purchase
   • No recurring subscription fees
   • One year of support and updates
   • For single business use

2. Open-source License

   • Up to 5 customer installations
   • One-time purchase
   • No recurring subscription fees
   • One year of support and updates
   • Ability to modify source code
   • Can be resold to clients
   • One year of support and updates
   • Ideal for developers and agencies

Usage Rights#

Q: What can I do with the Standard License?#

A: The Standard License allows you to:

• Install on one domain at a time
• Move to a different domain if needed
• Access all core features
• Get technical support for one year

Q: What can I do with the Open-source License?#

A: The Open-source License allows you to:

• Install for up to 5 different customers
• Modify and distribute the code
• Sell to clients
• Create custom solutions
• Access all core features
• Get technical support for one year

Domain Usage#

Q: Can I use my license on multiple domains?#

A: Domain usage depends on your license type:

• Standard License: One domain at a time
• Open-source License: Up to 5 domains concurrently

Q: Can I change my domain later?#

A: Yes, you can change domains:

1. Remove installation from current domain
2. Install on new domain
3. No additional cost
4. No limit on number of changes

Q: Can I use subdomains?#

A: Yes, with the following rules:

• Yes
• Counts as single installation

License Terms#

Q: How long is my license valid?#

A: License validity:

• Perpetual license for the software
• Never expires
• Support and updates for first year
• Optional support renewal afterward

Q: What happens after the first year?#

A: After the first year:

• Continue using the software indefinitely
• Optional support renewal for $49/year
• Can still use without renewing support
• Free resources updates only available with active support

Development & Testing#

Q: Can I use my license for development/testing?#

A: Development environment usage:

• Can use for development
• Can use for testing
• Only one production installation at a time (Standard)
• Up to 5 installations (Open-source)

Q: Do I need separate licenses for staging environments?#

A: No, but with conditions:

• Use same license for staging
• Only one live production site
• Staging must be temporary

Support & Updates#

Q: What's included in the support period?#

A: One-year support includes:

• Technical support via ticket system
• All software updates
• Security patches
• Bug fixes
• Documentation access

Q: How do I renew support?#

A: Support renewal process:

• $49 per year after first year
• Renew through client portal
• Optional but recommended
• Can renew at any time

Q: Can I use my license offline?#

A: Offline usage rules:

• Yes, you can run offline

Business Changes#

Q: What if my business changes names?#

A: Business name changes:

• License remains valid
• Update details in client portal
• No additional cost

Common Questions#

Q: How do I upgrade my license?#

A: License upgrade process:

1. Contact sales team
2. We offer a 30% discount for upgrading

Need more information about licensing? Contact our sales team through your client portal for assistance.