Billing FAQs

License Types and Costs#

Q: What is the pricing structure for CloudOnex Business Suite?#

A: CloudOnex Business Suite uses a one-time purchase model:

• One-time payment for the software license
• No recurring subscription fees
• Optional annual support renewal after the first year

Q: What's included in the standard license?#

A: The standard license includes:

• Full software package
• One year of support and updates
• Single domain installation
• All core features
• Access to documentation
• Installation guide
• Regular security updates

Q: What is an open-source license?#

A: The open-source license allows you to:

• Install the software for up to 5 customers
• Modify the source code
• Distribute to clients
• Access all core features
• Receive one year of support

Domain and Installation#

Q: Can I install Business Suite on multiple domains?#

A: License restrictions are as follows:

• Standard License: One concurrent domain installation
• Open-source License: Up to 5 concurrent installations
• You can change domains if needed

Q: Can I transfer my license to a different domain?#

A: Yes, you can transfer your license:

• Uninstall from the current domain
• Install on the new domain
• No additional cost
• Process can be done through your client portal

Q: Do I need separate licenses for development and production?#

A: No, you can use the same license for:

• Development environment
• Staging environment
• Production environment As long as only one environment is live at a time (standard license) or within the 5-installation limit (open-source license).

Support and Updates#

Q: What's included in the first year of support?#

A: The initial one-year support includes:

• Technical support via ticket system
• Access to all updates
• Bug fixes
• Security patches
• Documentation access
• Community forum access

Q: How much does support renewal cost?#

A: Support renewal details:

• $49 per year after the first year
• Optional renewal
• Includes continued access to:
  • Technical support
  • Software updates
  • Security patches
  • Documentation updates

Q: What happens if I don't renew support?#

A: If you don't renew support:

• You can continue using the software
• No access to free plugins and resources
• No technical support
• Can still access basic documentation
• Can renew support later if needed

Payment and Billing#

Q: What payment methods are accepted?#

A: We accept:

• Credit/Debit Cards
• PayPal
• Contact sales for other payment options

Q: Are there any hidden costs?#

A: No hidden costs:

• One-time purchase for the license
• Optional support renewal ($49/year after first year)

Usage Rights#

Q: Can I use Business Suite for client projects?#

A: Usage rights vary by license:

• Standard License: Single client/domain
• Open-source License: Up to 5 clients/domains

Q: Can I modify the source code?#

A: Yes, you can:

• Modify code for your needs
• Create custom modules
• Add new features
• Integrate with other systems
• Maintain modifications through updates

Q: Can I sell Business Suite to my clients?#

A: Depends on your license type:

• Open-source License: Yes, up to 5 clients
• Standard License: No, single installation only
• Each client needs appropriate licensing

Upgrades and Transfers#

Q: Can I upgrade from standard to open-source license?#

A: Yes, you can upgrade:

• Pay the difference in license cost
• Maintain existing installation
• Gain additional installation rights
• Keep current support period

Q: Is the license transferable to another person/company?#

A: License transfer policies:

• One-time transfer allowed
• Must be approved by CloudOnex
• New owner gets remaining support period
• Transfer must be documented

Q: What happens to my license if my business changes?#

A: Your license remains valid through:

• Business name changes
• Domain changes
• Ownership changes (with proper transfer)
• Company restructuring

Support Renewal#

Q: What are the benefits of renewing support?#

A: Support renewal benefits include:

• Continued technical support
• Access to latest updates
• Security patches
• Bug fixes
• Documentation updates
• Community forum access

Q: When should I renew my support?#

A: Support renewal considerations:

• Renew before current support expires
• Early renewal discounts may be available
• Can renew after expiration
• No penalty for late renewal

Q: Can I purchase multiple years of support?#

A: Yes, multi-year support options:

• Available in yearly increments
• We may offer discounted rates
• Extends all support benefits
• Contact sales for multi-year pricing

Need more clarification about billing or licensing? Contact our sales team through your client portal for assistance.