Contacting Customer Support

This guide will help you effectively reach out to CloudOnex support when you need assistance with Business Suite.

Before Contacting Support#

1. Check the Documentation

   • Review relevant documentation sections
   • Search for your issue in the knowledgebase
   • Check if your question is answered in the FAQ

2. Gather Essential Information

   • Your Business Suite version number (found in Settings → About)
   • Your server environment details (PHP version, MySQL version)
   • Screenshots or error messages related to your issue
   • Steps to reproduce the problem
   • Any recent changes made to your system

Support Channels#

Live Chat#

For quick questions and real-time assistance:

1. Visit www.cloudonex.com
2. Click the chat icon in the bottom right
3. Describe your issue to the support team

Email Support#

You can email support@cloudonex.com with your query. Include:

• Business Suite version
• Detailed description of your issue
• Any relevant screenshots or error messages

Tips for Faster Resolution#

1. Be Specific

   • Provide clear, detailed descriptions
   • Include exact error messages
   • Mention when the issue started

2. Include Context

   • List steps to reproduce the issue
   • Describe what you were trying to accomplish
   • Mention any workarounds you've tried